1. Introduction

At Coreon.co.uk, we understand that customers may occasionally need to cancel an order after it has been placed. This Cancellation Policy explains your rights and our procedures regarding order cancellations made before dispatch, after dispatch, and in situations involving payment verification, stock issues, or customer-requested changes.

This policy should be read together with our Terms & Conditions, Refund & Return Policy, Shipping & Delivery Policy, and Payment Policy. By placing an order on our website, you acknowledge and accept the terms described in this policy.

2. Your Right to Request a Cancellation

You may request cancellation of your order at any time before it has been dispatched. We aim to process orders quickly, which means cancellation requests should be sent as soon as possible after placing the order.

A cancellation request is not considered accepted until you receive confirmation from our team in writing by email. If your order has already entered packaging, shipment preparation, or dispatch, cancellation may no longer be possible and the order may instead need to follow our return procedure after delivery.

3. When Cancellation Is Possible

Cancellation is usually possible where the order has not yet been dispatched, allocated for final shipment, or specially prepared for your request.

4. How to Request a Cancellation

To request cancellation of an order, please contact us as quickly as possible using the contact details below. To help us identify and review the request without delay, please include:

• Your full name
• Your order number
• The email address used for the order
• Your phone number
• A clear statement that you wish to cancel the order

Cancellation requests should be sent to info@coreon.co.uk. We recommend using the subject line: Order Cancellation Request – [Your Order Number].

5. Orders Already Dispatched

If your order has already been dispatched before your cancellation request is reviewed, we may be unable to stop delivery. In that case, the order will be treated under our Refund & Return Policy once the goods are delivered.

You may need to accept delivery and then request a return in accordance with the conditions set out in our return policy. Returned items must be sent back in eligible condition, including original packaging, accessories, manuals, and proof of purchase.

Where a parcel is refused or unclaimed after dispatch, any refund issued may be reduced to reflect return courier fees, failed delivery costs, or other direct handling expenses where permitted by law.

6. Non-Cancellable or Restricted Orders

Certain orders may not be eligible for cancellation, or may only be cancelled in limited circumstances. These may include:

• Orders that have already been dispatched
• Items made, sourced, or configured specifically for your request
• Customized, engraved, bundled, or special-order products
• Digital products, gift cards, or downloadable items once supplied
• Orders delayed due to incomplete information provided by the customer after processing has begun

Where cancellation is not possible, we will inform you promptly and advise whether a return, exchange, or alternative solution may be available.

7. Refunds Following Cancellation

If your cancellation request is accepted before dispatch, any payment successfully received for the cancelled order will be refunded to your original payment method.

Approved cancellation refunds are typically processed within 7–10 business days, although the time it takes for the funds to appear in your account may vary depending on your card issuer, bank, or payment provider.

If only part of an order is cancelled, the refund will apply only to the cancelled item(s) and any related charges where appropriate. If the order has already been shipped, delivery charges may be treated in accordance with our Refund & Return Policy.

8. Cancellation by Coreon

We reserve the right to cancel an order at our discretion where necessary, including but not limited to the following situations:

• The item is unavailable or out of stock
• There is an obvious pricing, listing, or technical error
• We are unable to verify payment or billing details
• Fraud prevention, security, or compliance concerns arise
• Delivery to the provided address is not possible

If we cancel your order, you will be notified as soon as reasonably possible and any amount paid will be refunded to the original payment method.

9. Changes to Orders

If you would like to change your delivery address, contact details, product variant, or another order detail shortly after placing the order, please contact us immediately. We will do our best to accommodate the request before dispatch, but changes cannot be guaranteed once processing has started.

In some cases, a requested change may require cancellation and placement of a new order instead.

10. Contact Information

If you need help with an order cancellation or would like an update on your cancellation request, please contact us:

Company: PROTECT YOUR ASSETS TODAY LTD

Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF

Phone: +44 7457 423251

Email: info@coreon.co.uk