Refund & Return Policy

1. Overview

At Coreon.co.uk, customer satisfaction is at the heart of what we do. We understand that sometimes products may not meet your expectations — and that’s okay. This Refund & Return Policy is designed to make the process as simple, clear, and fair as possible, while protecting both you and our business under UK consumer rights law.

By placing an order through our website, you agree to the terms outlined below.

2. Eligibility for Returns

Most products can be returned within 30 days from the date of delivery. To be eligible, items must meet the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• All included accessories, manuals, and labels must be intact.
• Proof of purchase (order confirmation or receipt) must be presented.

Returns that do not meet these criteria may be refused or subject to a partial refund deduction to cover restocking fees.

3. Non-Returnable Items

For hygiene, safety, and customization reasons, certain products cannot be returned or refunded once opened or used. These include, but are not limited to:

• Earphones, in-ear headphones, and other personal audio products once unsealed.
• Screen protectors, cables, and cleaning kits after packaging has been opened.
• Customized or engraved accessories designed specifically for your order.
• Gift cards or digital downloads.

4. How to Initiate a Return

To begin the return process, please email our support team at info@coreon.co.uk with the following details:

• Your full name and contact number.
• Your order number.
• The item(s) you wish to return.
• A brief explanation of the reason for return.

Once received, our team will review your request and provide a return authorization number (RAN) along with shipping instructions. Please do not return any products without prior approval — unauthorized returns may not be processed.

5. Refund Process

After your returned item is received and inspected, we will send you an email notification confirming the status of your refund. If approved, a full or partial refund will be issued to your original payment method within 7–10 business days.

Refunds are processed through secure payment gateways, and processing times may vary depending on your financial institution.

Shipping charges are non-refundable, except where returns result from a defect, error, or product issue caused by Coreon.

6. Exchanges

Exchanges are available for defective, damaged, or incorrect items only. If you would like to exchange a product for a different model or color, please contact us first — additional shipping charges may apply.

In case the desired replacement is unavailable, we may offer a store credit or refund instead.

7. Damaged, Defective, or Incorrect Items

We carefully inspect and pack all items before shipment. However, if your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Clear photos or videos of the damaged item and packaging.
• Your order number and contact details.
• A short description of the issue.

Depending on the nature of the problem, we may offer a replacement, repair, or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check your bank account again. Then contact your credit card company or bank, as it may take additional time for the transaction to be officially posted.

If you have completed these steps and still haven’t received your refund, please reach out to us at info@coreon.co.uk.

9. International Returns

Customers returning items from outside the United Kingdom are responsible for all return shipping costs, customs fees, and duties unless the item was defective or sent in error.

We recommend using a tracked and insured courier service, as Coreon cannot be held responsible for items lost during transit.

10. Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Company: PROTECT YOUR ASSETS TODAY LTD

Address: 31 Auctioneers Way, Northampton, United Kingdom, NN1 1HF

Phone: +44 7457 423251

Email: info@coreon.co.uk